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Many of life's failures are people who did not realize how close they were to success when they gave up. Thomas A. Edison

How can we help you?



Frequently asked questions

  • What do you mean by “Holistic Health Care”?

    Holistic health involves addressing the entirety of a person's well-being. This comprehensive approach takes into account physical, emotional, social, mental, and spiritual aspects, recognising their interconnectedness and influence on overall health and well-being.

    Our belief is that embracing a holistic transformation enables personal growth, surpassing the conventional one-size-fits-all healthcare approach. Instead, we provide our members with tailored, multidimensional specialties that target the body, mind, and spirit.

  • What does body, mind and spirit stand for?

    Our mantra is to unite body, mind and soul. We firmly believe that achieving optimal health and unlocking our potential necessitates the equilibrium of our physical body, a sharp and focused mind, and a sense of inner harmony.

    We recognise that the concept of the soul may differ among individuals. Consequently, we approach the soul as an incredibly potent yet intricate aspect of our essence, one that contributes to our character, emotions, and inner peace.

    We maintain that the mind, encompassing both the conscious and subconscious aspects, possesses the capacity to unify the body, mind, and soul. It empowers us with improved self-control, tolerance, and objectivity, and is responsible for our beliefs, thoughts, and actions.

    Our perspective regards the body as a remarkably sophisticated vessel, representing the physical manifestation of ourselves. It serves as our vehicle through life, enabling us to perceive and experience the world through our five senses. Although some aspects may appear rudimentary, its structure is intricate and multidimensional.

    Guided by these principles, we offer a diverse range of specialties tailored to assist you in achieving your current objectives.

  • How to get started?

    It is easy and takes less than 5 minutes.

    Start by creating an account, then select your preferred approach or areas of focus through the Homepage or Discover pages, choose your practitioner, and start your session. You’re now on your way to health and wellbeing.

  • How do online sessions work?

    Online sessions are similar to face-to-face sessions, except that they take place online. The same protocols and techniques are applied.

    Once you book your session, you will receive a confirmation email with a session link. We will send you reminders the day before and 10 minutes prior to your session. Simply click the link to start your session from your dashboard.

  • Are online sessions private?

    Yes, your privacy is protected at Humtastic. You can even use a nickname from onboarding to interacting with practitioners.

  • How much does it cost?

    The session fee is decided by each practitioner.  

    We do not charge our members for the session. We request from the practitioner a service fee when a session has been provided to our member. 

    These fees help us ensure that our website is running smoothly in addition to covering the costs of the services we provide, including customer support and quality control.

  • Can I be reimbursed by my insurance?

    It is currently not possible to use health insurance.                                                                               

  • Why do you offer in-person sessions?

    Some approaches or specialties require physical presence because the practitioner can only provide the care by being in physical contact with the member, be it to use a tool or their hands.

  • How do in person sessions work?

    Once you provide us with your location, we will suggest nearby practitioners that match your criteria and needs. After you confirm your booking, you will receive an email with the exact address of your practitioner and a QR code. At the beginning of your session, your practitioner will scan the QR code, which can be found in the “My Session” and “Overview” sections of your personal dashboard or in your email confirmation.

  • Who are the practitioners?

    Our practitioners include specialized licensed clinicians, counselors, practitioners, healers and coaches from all around the globe, accessible anytime and anywhere through Humtastic.

  • How do I find the right practitioner for me?

    After selecting your approach or area(s) of focus, you can use our filters such as gender, price range, language, years of experience, and more to receive practitioner suggestions that meet your specific requirements.

  • Can I review a practitioner?

    Yes, at the end of each session you will be asked to evaluate your practitioner based on 7 criterias. You can also add a review. This process is very important because it allows us to ensure the highest quality of service.

  • Are some practitioners more expensive than others?

    Yes, practitioners are free to set their fees based on their diploma(s), experience, location and specialities.

  • Am I allowed to change practitioners at any time?

    Yes. You may choose to have individual sessions with multiple practitioners and change at any time. 

  • Can I reschedule a session?

    Yes, you may reschedule a session at any time. In order to do so, you need to:

    • Log in to your dashboard
    • Click on the “Overview” section of your dashboard
    • Select the session you want to reschedule
    • Choose another time based on your practitioner's availability.

    Once you confirm your rescheduled session, you will receive a confirmation by email.

    Please note that any session rescheduled less than 24 hours prior to the scheduled session time can’t be reimbursed.                                              

  • Can I cancel a session?

    Yes, you may cancel any session 24 hours prior to the session, without any charge. In order to do so, you need to:

    •  Log in to your dashboard
    • Click on the “Overview” section of your dashboard
    • Select the session you want to cancel
    • Confirm cancellation

    Once you confirm your cancellation, you will receive an email confirmation along with a voucher that you can use with any practitioner.

    Please note that any session canceled less than 24 hours prior to the scheduled session time can’t be reimbursed.

  • How is my privacy and security protected?

    We take your privacy and confidentiality seriously.

    For more information, please refer to our terms and conditions and our privacy policy.                                             

  • I’m browsing with Safari and noticing some layout issues. What should I do?

    Our website is optimized for the latest versions of Chrome, Firefox, and Edge. While we work to ensure compatibility across all platforms, some users might experience display issues with Safari. We recommend switching to an alternative browser for the optimal viewing experience.

  • Is Humtastic easy to set up?

    Absolutely, no installation needed. Humtastic is 100% web-based, so you can access it anytime, anywhere, from any device with an internet connection.

Frequently asked questions

  • Do I need to have an account to use Humtastic?

    Yes. We have simplified the registration process for practitioners while making sure that we provide a safe place for our members and practitioners.

  • Why should I register with Humtastic?

    Humtastic was created by practitioners for practitioners. Simple and straight to the point, easy to book, personalized real-time service without the marketing and administration cost to reach new patients. It’s everything you would expect.

  • How do I get paid?

    Your service fees will be credited to your bank account within a week of the session's completion.

  • How can I offer free or discounted-fee sessions for members?

    Many of our practitioners share our mission to democratise wellbeing globally, making it accessible to everyone. To help achieve this goal, you have the flexibility to choose from the following options:

      1. Offer members a free first session to lower entry barriers.
      2. Provide session packages at a discounted rate to encourage affordability.
      3. Set and adjust your service rates at any time to suit your mood.

      Together, we can make wellbeing a reality for all.


    1. How can I edit my profile?

      1. Log in to your account to access your dashboard.
      2. Click on the  “My settings” section.
      3. Edit the section of your profiles and then click “Save”.                                                                                          

    2. Can I offer in-person sessions?

      Yes. If your specialties require meeting your patient in-person, we will notify our members and the “In-person” icon will appear on your profile.

    3. How do members find my profile?

      Your profile will appear on the Humtastic platform to members searching for the specialties you offer. Furthermore, the detailed information in your profile, which members can filter by, makes it easier for them to find you and ensures that your expertise aligns with their specific needs.  

    4. How many specialties should I list?

      We know that many practitioners specialise in multiple fields and continually expand their expertise. That's why you can add all the specialties you are certified in and authorised to practice.

    5. How many areas of focus should I list?

      You can list all the areas of focus that you are specialised in.                                                                                                       

    6. How do I know if I have appointments?

      You’ll receive email notifications whenever a member submits a booking or reservation request. (and yes, you can turn those notifications off if you’d like. We don’t want to overrun your inbox, but do want to let you know that people are booking your services).

      Additionally, you can visit the "My Sessions" or "My Reservations" tabs in your dashboard to view all your upcoming sessions and reservation requests at a glance.

    7. Can I take direct bookings?

      Please don’t. It comes at a high cost to our members and your fellow practitioners. We give you the opportunity to decide on your fees, and provide you with a platform that allows you to interact with members, introduce you to new clients, and facilitate the growth of your practice. We hope these advantages will convince you not to accept direct bookings.

      In accordance with our terms of use, any practitioner offering direct bookings will be removed from our platform. We value the trust and collaboration within our community and encourage all practitioners to utilise the tools provided to ensure fairness and transparency for everyone.

    8. Can I cancel a session?

      You can cancel any session up to 24 hours before the scheduled time. To do so, follow these steps:

      1. Log in to your dashboard.
      2. Navigate to the “Overview” section.
      3. Select the session you wish to cancel.
      4. Click on “Take Action” and choose “Cancel Session.”
      5. Confirm your cancellation.

      After confirming, you will receive an email confirming the cancellation.

    9. Can I have multiple profiles on my account?

      Yes. Based on your specialties, your profile(s) will automatically appear on the corresponding sections of Humtastic.

    10. I’m browsing with Safari and noticing some layout issues. What should I do?

      Our website is optimized for the latest versions of Chrome, Firefox, and Edge. While we work to ensure compatibility across all platforms, some users might experience display issues with Safari. We recommend switching to an alternative browser for the optimal viewing experience.

    11. What are the two types of profiles available for practitioners?

      We offer two profile options designed to meet your specific needs and goals:

      1. Essential Profile: A great starting point to showcase your expertise and connect with potential clients.
      2. Pioneer Profile: An all-in-one solution for practitioners looking to expand their reach, access premium features, and streamline their practice.

    12. What does the Essential Profile include?

      The Essential Profile is a great starting point for practitioners who are beginning their journey or exploring the platform’s basic features. It provides:

      • Profile Visibility: Highlight your key specialties to connect with potential clients.
      • Connection Tools: Engage with clients through inquiry forms and initial conversations.
      • Community Access: Join a network of like-minded practitioners and benefit from shared insights.
      • Resources: Access tools to help you get started and navigate the platform.

      Note: Essential Profiles do not include advanced features like payment processing, analytics, or priority exposure.

    13. What are the benefits of upgrading to a Pioneer Profile?

      The Pioneer Profile is tailored for practitioners who want to grow their practice and access exclusive tools. It includes all the benefits of the Essential Profile, plus:

      • Full Profile Visibility: Showcase all your qualifications, specialties, and reviews to attract more clients.
      • Payment Processing: Seamlessly connect your payment gateway to accept bookings and payments directly.
      • Priority Exposure: Gain enhanced visibility on our platform, newsletters, and social channels.
      • Access to Advanced Features: Unlock tools that help you manage your practice, such as analytics and client engagement insights.

      This profile offers everything you need to take your practice to the next level.

    14. Can I upgrade from an Essential Profile to a Pioneer Profile?

      Absolutely! You can upgrade at any time through your dashboard. The process is seamless, and you'll be notified as soon as your new profile is activated.

    15. Is Humtastic easy to set up?

      Absolutely, no installation needed. Humtastic is 100% web-based, so you can access it anytime, anywhere, from any device with an internet connection.